EAGLE II Functional Capabilities

TWD is providing this information to respond to Functional Category 1 – Service Delivery. The purpose of FC1 is to provide a full range of services and products in support of developing, implementing and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program. The relevant services and corresponding TWD capabilities are detailed in the table below:

FUNCTIONAL SERVICE AREA	REPRESENTATIVE TWD CAPABILITIES
System Design, Development, Implementation and Integration	Unified Communications IT Infrastructure Services Unified Contact Centers Networks & IT Systems Command & Control Centers Audio Video Room Solutions Electronic Security Systems
Software Design and Development	Application Development Agile Methodology Conferencing Services Collaboration Solutions Remote Access Solutions
Operations and Maintenance	Managed Services Network & Systems\|Monitoring & Support Network & Systems Maintenance