What We Do

Our digital transformations improve and future-enable your operations, user experience, and service delivery.


There is a need for government agencies to work smarter: to improve their business agility, streamline and automate processes, and deliver services faster and more efficiently to their customers through today’s digital channels.

ServiceNow, an integrated Software as a Service (SaaS) cloud solution, delivers on all of these needs by enabling the consolidation and automation of operations, providing convenient access, and speeding the delivery of your services to the public, all while lowering costs. Today, more than 100 U.S. Federal Government agencies use ServiceNow to modernize, transform, and innovate enterprise-wide service delivery.

Whether you are migrating a legacy on-premise Information Technology Service Management (ITSM) solution (e.g., Remedy) to the cloud, modernizing IT systems and services in the cloud, or looking for a technology foundation that supports continuous improvement, ServiceNow is a proven choice. And in the hands of TWD’s skilled professionals, ServiceNow performs.

Transforming Your Service Delivery

A single cloud modernized toolset, ServiceNow is well-suited for streamlining organizational process management. ServiceNow can:

  • Be used to consolidate agency IT management and functional area workflows into a single toolset
  • Be scaled to integrate the management of multiple organizational value streams – such as finance, facilities, and custom workflows – with ITSM to enable modernization and consolidation efforts
  • Enable continuous improvements as agencies adapt to automation efficiencies
  • Boost public sector performance and efficiency with its robust and agile enterprise IT cloud architecture

As a ServiceNow Integration & Services Partner, TWD has the agility, ITSM-certified expertise, verified ServiceNow best practices, and technology spectrum coverage to complement successful agency ITSM migrations, ITSM scaling, and modernizations on ServiceNow.

Our competency has been proven time and again in highly relevant, agency-specific projects that involve the implementation, customization, and ongoing support of ServiceNow and ITSM/Service Desk installations.

TWD cloud services team members also possess a variety of industry and technology-specific certifications, including the Amazon Web Services (AWS) infrastructure, which is the public cloud hosting provider for TWD ServiceNow installations.

Well-versed in the Agile framework, TWD provides a low-risk approach to ITSM migrations, ITSM scaling, modernizations, and innovations. The continuous incremental delivery of the solution during its development enables the customer to realize progressive business value, new product features, and efficiencies faster.

Combined, these assets position TWD as the right partner to guide you to successful outcomes throughout your project – from planning all the way through to maintenance and support. Ultimately, TWD’s customized innovations drive continuous improvement and maximize your investment in the cloud-based ServiceNow infrastructure.

All ServiceNow cloud services are Federal Risk Authorization Management Program (FedRAMP)-certified government-wide, helping agencies accelerate their move to the cloud and meet the U.S. Government’s Cloud First initiative and the Modernizing Government Technology (MGT) Act with confidence.


TWD partnered with a large government agency initially to assist in a rapid and successful migration from Remedy to ServiceNow. Post-migration, TWD provides ongoing continuous improvements to the implementation, and demonstrates its competency with scaling ServiceNow for additional non-ITSM workflow automations for a variety of business processes.

Ask us about this project, and learn how TWD can help you leverage the power of ServiceNow.