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Command & Control – Operations Centers

A command and control center, also known as a situation room, centralizes the monitoring, control, and command of an organization’s overall operations. Associated most often with government and military agencies, these typically secure rooms also are used by universities, transit systems, utility companies, police and fire departments – any organization that needs to manage distributed operations.

A key aspect of these centers is linking vital systems and communications – not just to gather information, but also to allow for seamless and mass distribution of critical instructions, notifications, and alerts.

TWD has deep experience designing and building command and control centers for organizations in both the public and private sectors. Our end-to-end solutions deliver on all aspects of your center’s environment – from IT infrastructure and systems integration to functional design that includes the physical positioning of data displays, lighting, and furniture.

A Single Source for Centralizing Your Operations

For more than two decades, TWD has worked extensively with government agencies to integrate reliable communications systems and to secure sensitive information and transmissions. In fact, our team of certified experts maintains personal government security clearances at the highest levels.

This experience translates to invaluable knowledge and understanding of related requirements for customers in any industry – making TWD an ideal, single source for design, implementation, and maintenance of your command and control center solution.

Typical command centers are manned by operators who constantly monitor and take action as needed. At the same time, the room must also be built to display information in a manner that gives leaders the highest-level of situational awareness – in order to dispatch instructions or to report to higher levels.

TWD engineering, technical, and project management staff works with you to gain a thorough understanding of how you will be using the center, what information you’ll need, who needs to see it, and the types of actions that will be taken.

Based on these factors, we design your center – linking voice, data, and video communications, surveillance, system monitoring, and alert systems; integrating important aesthetic elements such as custom consoles, furniture, and lighting; and incorporating critical operational components and enhancements for information display such as video monitors or video walls and secure and non-secure video conferencing systems. Depending on your specific needs, TWD also can integrate physical access control to secure your center.

A Commanding Presence

TWD has gained a solid reputation for designing, building, operating, and maintaining effective, efficient, multi-level secure command and control centers for a number of public and private sector organizations – and in environments with zero- and low-mistake tolerance such as the Department of Homeland Security for the initial build-out of its Nebraska Avenue Complex, the Naval Sea Systems Command, and executive-level agencies. We also provide highly qualified resources, such as communication watch officers and support staff that operate in NAVSEA and national-level operations centers.

TWD maintains key vendor and manufacturer relationships in order to offer you the best value for industry-leading equipment and system components. Our trained staff is focused on your needs, and maintains InfoComm Certified Technology Specialist certification to ensure that your project is designed, installed, and maintained based on industry standards and best practices, and meets your specific requirements for size, functionality, and purpose.

While a command and control center shares many of the characteristics of an audio video room. TWD delivers system integration and room designs that support critical differences in function, systems, layout, and furniture. A comparison of the two facility types follows:


Command and Control Center

Audio Video Room

Typically supports 24×7 operations Typically used on a scheduled or ad-hoc basis
Users are operators who work in the center Users have work stations outside of the room, and use the room for special purposes
Systems must be oriented for use by the operators with a focus on intuitive, simple-to-use control systems Systems are operated by trained facilitators rather than staff members who occasionally have need to use the room’s systems
Furniture is tailored for operator work stations Furniture is oriented for group seating for meetings and conferences, with large conference tables and chairs
Typically a multi-classification level environment Can be a multi-classification level environment but more typically is one classification level
Systems may be integrated into several operational/tactical networks Various networks may be accessed but access is usually through a Web interface rather than a direct network user connection
Data inputs, integration, and display oriented towards achieving situational awareness Data inputs, integration, and display oriented towards collaboration and presentation of data