IT Technical Services: Networked Systems
Today’s technology automates more business processes, improves the productivity of more users, and supports more business operations than ever before. But technology – from the data center to remote environments – has become quite complex.
TWD provides comprehensive IT technical services and networked systems support for your business-critical technology environments. Our skilled team of professionals applies industry-recognized best practices – including the Information Technology Infrastructure Library (ITIL) framework, PMI, Lean/Six Sigma, and COBIT – to drive efficiencies and to ensure that your IT operations, infrastructure, and assets are optimized for performance and reliability.
Delivering Superior Services
TWD provides a wide range of IT services and networked systems support including:
We utilize the ITIL framework to manage the lifecycle of your IT service, beginning with the development of a service strategy that meets your requirements and that is consistent with the support services across our contract portfolio. Our team facilitates the service design – in accordance with contract requirements – through the transition of the service into your production environment. The team establishes a service desk, which ultimately is responsible for ensuring that the day-to-day delivery of our IT services is consistent with your overall business strategy.
Throughout the process, TWD works with you and your stakeholders and uses the tenants of ITIL’s service operation lifecycle to identify and define the critical success factors and key performance indicators associated with each of our IT services.
Following is a summary of the functions and processes commonly used by TWD to deliver our IT services:
Our highly skilled professionals, use of industry-recognized best practices, and ITIL-endorsed software tools enable TWD to provide you with superior IT services and networked systems support – and drive continuous process improvements so that your technology systems meet and exceed your contract-specified service level agreements (SLAs).
TWD Utilizes ITIL-Endorsed Software Tools: