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TWD & Associates Awarded Follow-On Contract by the United States Postal Service


Alexandria, VA – December 1, 2020 – TWD & Associates, Inc. (TWD) today announced that it has been awarded an Indefinite Delivery/Indefinite Quantity (IDIQ) contract and initial Delivery Order by the United States Postal Service (USPS®) to support the operational management, maintenance, equipment, software and network connectivity of the agency’s Video Conferencing System (VCS). The VCS provides real-time, face-to-face meetings among USPS employees in approximately two hundred and seventy (270) locations across the continental United States, Alaska, Hawaii, and Puerto Rico. The IDIQ contract has a two-year base period with three one-year options.

“This program provides the USPS with a state-of-the-art, high-definition video conferencing system to help facilitate the efficient exchange of information needed to fulfill daily responsibilities on a national level,” said Larry Besterman, President and CEO of TWD. “We are proud to continue providing USPS with the peace of mind that employees will have access to reliable communications technology for face-to-face collaborations.”

Under the contract, TWD will manage, operate, host and maintain USPS video conferencing and streaming video; monitor and maintain equipment at each of the VCS sites; provide additional components or systems as required; and maintain VCS software components, providing patches and updates as they become available. Specific capabilities to be provided by TWD include, but are not limited to:

  • Supply of point-to-point VCS on-demand video call capabilities
  • Staffing of a Network Operations Center with 24x7x365 response
  • Maintenance of all equipment and software in the VCS environment, including break/fix maintenance
  • Monitoring of all equipment on a continuous basis
  • Ongoing configuration of all equipment and software associated with the VCS system through installation or upgrade of all available and applicable patches
  • Description of functionality and definition of requirements for any new equipment to supplement or replace existing VCS equipment as required

“TWD’s support of the USPS VCS will enable the agency to make better use of its existing platform while setting a path forward for future infrastructure upgrades and requirements,” added Besterman.


TWD delivers technology solutions that provide business value to customers, from large federal agencies in highly secure environments to commercial companies and non-profits. For more than 25 years TWD has been a trusted partner, demonstrating technological agility to deliver innovative solutions and bridge the gap between what is possible and what is practical in infrastructure, systems and applications. TWD uses Lean Agile processes to provide IT modernization and cloud transitions that are scalable and aligned with modern technology evolution.