Collaboration & Cloud Solutions

Scalable access to leading technologies that connect users anywhere.

TWD Voice Services

Just because you are a smaller company doesn’t mean you have to look small. TWD Voice gives you the technology you need to keep your users connected – and your business competitive.

TWD Voice is different from other phone services, even from other VOIP services. Backed by decades of systems integration expertise and deep capabilities in unified communications (UC), audio-visual, and video teleconferencing (VTC) technologies, TWD has engineered an integrated voice, video, and collaboration service with Microsoft Skype for Business.

The result is a powerful and flexible approach to communications and collaboration that works the way your users do – anywhere, anytime, on any device. And with two delivery models, TWD Voice works the way you do too. We can design and implement your on-premise solution as a customer-owned and maintained model. Or we can take on full IT responsibility with our affordable and scalable “pay for what you need” per-seat managed service.

Your Best Voice Forward

TWD Voice using Skype for Business provides a single platform that gives you access to a breadth of enterprise-grade capabilities for calling, meeting, and sharing with support for the latest communications trends, and the flexibility to grow – affordably, and with simplified system management.

Three options range from basic voice to an expanded solution that provides your smaller business with affordable access to a breadth of enterprise capabilities – such as mobile integration, presence, instant messaging, and sharing:

TWD Voice

Basic TWD Voice offers an ongoing partnership that will integrate, coordinate, and maintain your enterprise-grade TWD Voice system. Offered as an economical, hassle-free managed service.

Features

  • HD voice
  • Voicemail
  • Call forwarding
  • Mobile call forwarding
  • Low monthly fee structure
  • Remote help desk support
  • On-premise support when needed
  • Polycom CX600 desk phones and installation (one phone per line) for the duration of partnership

TWD Unified Communications

The TWD Unified Communications (UC) solution builds on the TWD Voice solution with advanced UC features, and offers an ongoing partnership that will integrate, coordinate, and maintain your enterprise-level TWD Unified Communication system. Our TWD team of experts will integrate your email, mobile devices, desktop, and office phones – unifying your communication tools and allowing for increased collaboration and coordination.

Features

  • HD voice
  • Voicemail
  • Call forwarding
  • Mobile call forwarding
  • Mobile/Desktop Skype for Business Application
  • Outlook mail and calendar integration
  • Conferencing integration
  • Software installation
  • Monthly fee structure
  • Remote help desk support
  • On-premise support when needed
  • Polycom CX600 desk phones and installation (one phone per line) for the duration of partnership

TWD Voice Package

Our stand-alone TWD Voice Package solution is offered to clients who wish to manage their own telephony infrastructure on-premise.

Features

  • HD voice
  • Voicemail
  • Call forwarding
  • Mobile call forwarding
  • Limited-time warranty
  • On-Premise cloud PBX infrastructure and installation
  • Polycom CX600 desk phones and installation

The TWD Voice solution is designed for an efficient transition with minimum disruption to your business. Consolidate and simplify disjointed phone and IT services, policies, and permissions; retain and transition phone numbers; and tailor call forwarding options to recreate prior systems with ease.

An Expert Guide for Your Journey to UC

Partnering with TWD means that you get a customized telephony solution that fits your needs today – and that can grow as you grow – based on your specific requirements and challenges. With two delivery models and the convenience of a single platform for calling, meeting, or sharing, your users don’t have to worry about the technology – and neither do you.

Our telephony solutions, integration capabilities, and ongoing local support are backed by our 25 years of experience and proven performance in UC and foundational technologies including VTC, multimedia, and server-based applications.

You can rely on TWD to guide you on a successful journey to UC. Contact us today and get started on the right path.

What Sets TWD Voice Apart?

    • Enterprise-grade service priced for small and mid-sized organizations
    • Free assessment of your network’s readiness to take advantage of unified communications
    • Unique point-to-point link to your Internet connection that ensures quality of service
    • Expert integration with existing meeting room A/V systems
    • Free Polycom desktop phones for up to 50 users
    • Support is local and onsite when needed
    • Free installation and single, simple monthly payments with no long-term contract and no hidden fees