Managed IT Solutions

IT resources dedicated to the proactive management of your critical systems.

Network & System Monitoring & Support

As your organization grows and your user base expands, the technology and the systems that support your business naturally become more complex. Proper network management becomes more critical.

Network management provides the day-to-day technical supervision of your information and communication technology (ICT) infrastructure. This management’s technical bias is concerned with events generated by or recorded by the infrastructure itself, and not solely with incidents reported by users.

TWD managed network monitoring and support services – combined with technical management – provide the comprehensive system coverage you need to keep your technology – and your business –running efficiently.

Our seasoned professionals utilize the latest, most advanced operational monitoring and management tools to monitor, identify, categorize, log, and mitigate system events that have the potential to cause service disruptions or unplanned downtime of your business-critical systems.

Bridging the Gap

Network management is a broad term that encompasses the hardware and software components of the network environment: routers, switches, firewalls, VPNs, and IPS.

TWD managed network monitoring and support services deliver capable management for all of these components. Working alongside service desk personnel, our network team provides an effective “operations bridge” between your ICT infrastructure management and your users.

Our deep expertise and use of industry-leading system monitoring and management tools foster a vital proactive approach that enables our team to identify potential issues and recurrent events before they lead to poor performance or unplanned downtime of your business-critical ICT systems. When unforeseen errors do occur, TWD deploys tools to identify root causes and can dispatch resources through our IT maintenance services to address issues and restore your network’s health as quickly as possible.

TWD monitors the following characteristics and collects data in order to provide an essential holistic view of the state of your system’s health, performance, and security:

System Health

  • Availability: daily, weekly, monthly and yearly
  • Capacity Resource Forecasting
  • Memory Utilization
  • CPU Utilization
  • Fan
  • Power Supply
  • Temperature

Interface Health

  • Interface Speed and Duplex Configuration
  • Interface Response Times
  • Interface Utilization
  • Interface Packet Loss

Packet Transport Monitoring

  • Micro-Flow Monitoring using NetFlow, J-Flow, and sFlow
    • Lists top conversations on your network
    • Quick identification of out-of-control applications consuming large amounts of bandwidth throughout your system
  • Route Flapping Detection
  • Root Cause Analysis

Quality of Service Monitoring

  • Quality of Experience Rating
  • IP SLA Monitoring

System Performance Monitoring

  • Traffic Analysis and Studies
  • Trunk Group Reports
  • Load Balancing

Security and Compliance Monitoring

  • Centralized System Logging
  • Automates 24×7 Security Monitoring, Alerts, and Response
  • Collect and Correlate Log and Event Data in Real-Time
  • Security Remediation of Threats Through Active Responses
  • Compliance Reporting
  • Rapidly Move Through Forensic Investigations

Comprehensive Coverage

TWD network monitoring and support services are delivered as managed services and provide comprehensive and expert management of the many critical components of your network. Our proactive approach engages the latest tools to monitor system health and identify potential issues before they affect performance or uptime.

These services, together with our managed network & systems maintenance, ensure that your ICT infrastructure is optimized for continuous peak performance and reliability.