Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform that enables collaboration and allows companies to manage, track, store, and interact with their customer information.

TWD cloud services support application development, process automation and optimization, and IT modernization on the Salesforce platform. Our certified experts have demonstrated success in Salesforce implementations of all sizes that deliver the hallmark advantages of cloud computing – including flexibility, scalability, and cost-efficiencies.

Using the “Force”

TWD utilizes the Salesforce platform for a variety of customer solutions that demand a secure and powerful cloud platform. Our end-to-end cloud services ensure that your Salesforce solution maps to your specific requirements and compliance needs. We use a Lean-Agile framework and low-code/no-code practices for low-risk, rapid development and realization of business value.

Our TWD Salesforce services include:

Requirements Development Our cloud services experts conduct a thorough analysis of your business processes, organizational data, and legacy applications in order to gather specific requirements for your Salesforce solution and determine the best approach and timing for shifting your IT assets to the cloud.

Design The users’ experience with your solution is important, and drives our innovative UI/UX design of interfaces and dashboards that are convenient and intuitive – from any device. Our security controls and role-based access adhere to your defined security policies and compliance obligations (including Section 508).

Implementation and Management We utilize the Lean-Agile framework and Scrum methodology implementation with two-week sprint cycles for the development of your Salesforce solution. This incremental delivery enables you to access functionality and realize business value quickly.

Security and Logistics Security is critical for any solution regardless of its location. In the cloud, TWD tests your system to ensure it operates securely and helps you prepare the documentation (including A&A/C&A) that supports compliance audits and that accurately describes your Salesforce solution’s security controls, policies, and processes.

Training and User Support TWD provides the training necessary for your users to understand – and adopt – your new Salesforce solution. We provide developer support for application and defect tracking, and desk-side training with test cases for major roles.

Ready?

TWD has implemented multiple Salesforce CRM systems successfully for major government agencies to automate, track, and manage their communications and transactions and to enable collaboration on a single consolidated platform.

Ask us about these projects, and learn how TWD can help you with your move to the Salesforce platform.