TWD Quality Assurance

TWD's processes are designed to continually improve the quality of our customer support. Our method for ensuring the overall quality of our tasks is to establish accurate planning, documentation and lines of accountability right from the start of the task. We use clear written delineation of the roles and missions of each task team member to establish both accountability as well as empowerment. This method is a strong team-building tool because it clarifies specific results, guidelines and clear accountability for each team member.

TWD personnel and subcontractors perform their tasks under the supervision of experienced and knowledgeable TWD Program Managers, Project Leaders, and Task Managers. They use state-of-the-art production equipment and software to support their product development and delivery efforts. Deliverables are reviewed during their formative stages, throughout their development, and prior to delivery. When electronic deliverables are transmitted, every attempt is made to ensure that the delivery is virus free.

In maintaining quality assurance standards, TWD recognizes the interaction of several components:

• Quality of personnel assigned to the project
• Direct control of each functional activity
• Identification and resolution of all problems through multiple audits and reviews, and
• Quality assurance of products and services through regularly scheduled reviews

Quality assurance at TWD means a pervasive focus on customer requirements, and pursuit of efficiency in our daily and business operations. To this end, TWD will carry out the following QA strategies for the SeaPort Enhanced contract:

• TWD will provide timely and accurate financial accounting and reporting using Deltek system, an automated, DCAA-approved system.
• TWD will maintain close coordination with its customers through direct interface with Program and Task Managers.
• Our Program Managers will have direct access to top TWD management to acquire any resources required to provide a quality product to the customer.
• Our employees will be empowered by management to work with minimal supervision, which provides employees the flexibility to prioritize the technical requirements of the task.
• TWD will provide recognition and rewards to personnel for outstanding performance to promote high motivation, retention, and outstanding customer service.
• TWD will offer its employees training opportunities in process improvement, problem-solving, decision-marking, and team building.
• TWD will continuously improve its corporate support processes such as personnel retention and recruitment, enhancing our skill base, cost controls, accountability, reporting procedures, customer relations, and contract compliance.

In addition, TWD has a strong commitment to maintain projects on schedule and within budget. To ensure that the quality of our performance is not compromised, we will:

• Plan for product review and revision during initial development of tasks
• Maintain highly qualified technical specialists
• Draw upon all resources of TWD and all our partners to provide technical input and oversight for more improved products and services; and
• Reference the baseline objectives and plans when performing our quality reviews.

Approach to Problem Resolution

TWD Program Managers will work closely with the Government and/or subcontractor’s principal leads to resolve problems. Any problems not resolved by the PM will be referred to the DoD Group Director of TWD, and if necessary, to his subcontractor counterparts or to TWD’s President and/or CEO.

Management Practices and Training

TWD will adhere to best practices management with a focus on outcome and results. While processes are necessary and contribute significantly to increases in productivity, best management practices require leadership and astute managers to ensure requirements are met and results are achieved. TWD will also ensure continuous training to its managers and task leaders in performance-based support contracting and best practices management through periodic seminars, workshops, and conferences.

Single Point of Contact

The TWD Program Manager will be the single point of contact for resolving all SeaPort Enhanced matters. He will respond to the requirements of the Navy’s SeaPort Enhanced contract, recruit and hire personnel, make work assignments for both TWD and subcontractor personnel, authorize expenditure of contractor labor, and authorize contractor travel.

A Task Leader will be designated to expedite both the TWD Program Manager’s directions and the interface between the contractor and Government team members. Within each primary functional area, the TWD Task Leader will have requisite subject matter expertise and experience. This functional leadership will provide flexibility, responsiveness, and responsibility, as well as provide requisite infrastructural support to the common primary functional areas of the team.

Work Flow and Schedule Control

Work flow and schedule control will be driven by the requirements and schedule of the Task Order. The TWD Task Lead will be directly involved with developing and controlling contractor work assignments and schedule. The TWD Contract Manager will have the responsibility for procuring the needed resources from all teammates.