Help Desk/Training

Help Desk Support and Software Applications

All the power and reliability of the network is wasted if users can't use the available tools and services to improve their job performance. A well organized, service-oriented help desk is the best mechanism for providing users the help they need. A well-run help desk is also the first line of support for keeping the network fully operational.

Help Desk

TWD ensures that Help Desks provide rapid, personal assistance when users need help and combine problem resolution with user training to reduce recurring problems.

Training

TWD trains computer users by combining classroom, video, on-line and desk-side training. To ensure that training is relevant to the organization's real work, TWD constructs training packages to include tailored sample exercises.