Good technical management begins with a thorough understanding of the hardware and software components that make up the infrastructure being managed. TWD takes that a step further, and offers a comprehensive approach to technical management that takes into account all aspects of your infrastructure – and balances critical resources, technical expertise, and standards to ensure that there are people available at the right time, with the right mix of skills.
With the ever-increasing complexities of today’s technology environments, TWD takes a process-driven approach to technical management to balance:
TWD performs our services in accordance with the industry-recognized Information Technology Information Library (ITIL) process, and use Project Management Body of Knowledge (PMBOK) compliant procedures in all aspects of our technical management. We partner with you to determine your infrastructure requirements, and ensure that agreed-upon change procedures are followed to ensure that infrastructure standards are not being violated.
We’ve Got You Covered
TWD’s technical management services deliver the balanced resources, technical expertise, and standards you need to keep your infrastructure – and your business running.
We strive for continuous improvement in our project delivery and management methods through a structured process that utilizes lessons learned from previously completed projects that are similar in nature.
TWD has an excellent 20+-year track record of success managing large (8000 users) and small (160 users) technical infrastructures across our large base of customers, including the US Navy, the Department of Homeland Security, and the highest levels of the executive branch of government.