Operations and Maintenance: IT Infrastructure Support
In an increasingly challenging economy, IT budgets continue to get squeezed, particularly for operations and maintenance. Yet, these functions are critical to the performance and availability of your systems – and to user productivity. Organizations are responding by upgrading their infrastructure to incorporate systems that are less labor-intensive, or by employing more efficient infrastructure and service delivery models.
TWD provides comprehensive, skilled IT infrastructure support – delivered as outsourced and managed services and private cloud implementations. All TWD delivery models are designed to maximize your system and mission performance while providing important cost and resource efficiencies.
Budget-friendly Options that Get the Job Done
TWD’s IT infrastructure support covers a broad range of IT services for secure systems and networks and converged IP networks. Our IT services are delivered in the Information Technology Infrastructure Library (ITIL v3) framework.
We offer the reliability and efficiencies of outsourced, managed, and cloud-based service delivery models for organizations of all sizes. Our support is customizable and flexible, based on your specific needs and budget.
Our support is split into the following two categories:
A Reliable Partner
TWD has a successful, 20+-year record of delivering IT infrastructure support. Our customer projects have ranged in size from simple to complex – and from one technician or analyst to more than 130 engineers, technicians, and analysts. Our innovative service models can deliver the operations and maintenance support that meets your needs – with the cost- and resource-efficiencies that align with your budget.
Our track record in operations and maintenance is built across a large customer base that includes NAVSEA, other defense agencies, DHS Headquarters and many other DHS components, NIH, Department of State, and the highest levels of the executive branch of government.
Examples of TWD’s infrastructure support successes can be found here.